At Svana Jewels, we provide a transparent and business-safe Buyback & Exchange program for eligible jewellery. Please read the terms below carefully.

1. General Conditions

• Policy applies only to purchases made directly from Svana Jewels (website or official store).
• Original invoice and all product certificates (IGI/GIA/SGL/BIS) are mandatory.
• Product must pass Svana Jewels’ quality check (QC) for authenticity, condition, and weight.
• Policy not applicable to customised, engraved, altered, damaged, or tampered items.
• International orders and purchases during clearance/promotions may be excluded.

2. Buyback (Cash/Refund to Original Mode)

• Gold Jewellery: 100% of prevailing gold value (as per Svana internal rate card) less GST on buyback, making charges, and wastage (all non-refundable).
• Diamond Jewellery: 100% of prevailing gold value + 70% of diamond value (as per Svana internal rate card). Making, wastage, GST are non-refundable.
• Gemstone Jewellery: 100% of prevailing gold value + 70% of certified gemstone value (as per Svana internal rate card).
• Coins/Bars/Loose Stones: Not eligible for buyback unless expressly stated on invoice.
• Refund timeline: 10–15 working days after QC completion and documentation.

3. Exchange (Upgrade to Higher Value Purchase)

• Exchange allowed only against a new purchase of higher value than the item submitted.
• Gold Jewellery Exchange: 100% prevailing gold value (less GST/making/wastage).
• Diamond/Gemstone Exchange: 100% gold value + 80% of stone value.
• Customer pays the difference amount and all applicable taxes on the new product.
• Any promotional discounts on the new product may not be clubbed with exchange value at our discretion.

4. Valuation & Rate Card

• All calculations use Svana Jewels’ internal daily rate card (gold, diamond, gemstone) at the time of QC, which may differ from market/spot prices.
• Stone values consider cut, colour, clarity, carat, fluorescence, treatment, certification and demand.
• Net weight for gold valuation excludes non-metal components (stones, enamel, thread, etc.).

5. Documentation & KYC

• Original invoice and all certificates must be submitted. Re-certification (if required) will be chargeable.
• KYC as per regulations (e.g., PAN for transactions at/above prescribed limits) is mandatory.
• Mismatch between product and documentation may lead to rejection.

6. Quality Check (QC)

• QC includes visual inspection, weight verification, metal testing, and certificate validation.
• Items with damage, missing stones, altered settings, or tampering may be rejected or valued lower.
• Svana Jewels’ QC decision is final and binding for buyback/exchange eligibility and valuation.

7. Charges & Deductions

• Non-refundable: Making charges, wastage, GST, shipping/insurance, certification/recertification costs, and any repair/restoration costs.
• Logistics for submitting items (pickup/return) are chargeable to the customer unless stated otherwise.
• If re-polishing/stone setting is needed to complete QC, costs will be deducted from the value.

8. Process

• Contact us at support@svanajewels.com with order details and clear photos.
• We will share the approved logistics method (insured shipment or in-person drop-off).
• After item receipt, QC and valuation are completed; you’ll receive a final quote for buyback/exchange.
• On acceptance, refund (buyback) is processed to the original payment mode, or exchange is adjusted in your new invoice.

9. Exclusions

• Custom orders, engraved/personalised pieces, altered ring sizes (beyond first free resize), or designs with structural changes.
• Products bought under flash sales, clearance, festival deals, coupons or special promotions (unless invoice specifies eligibility).
• Loose diamonds/gemstones without acceptable certification, or coins/bars unless specified.

10. Important Notes

• Policy may be revised without prior notice. The version published on the website at the time of request applies.
• In case of disputes, Svana Jewels reserves the right to final interpretation of the policy.
• This policy is read together with our Terms & Conditions, Refund/Return Policy, and Shipping Policy.

📅 Last Updated: 18 August 2025